careers1

Seeking to fill a position for a Digital Specialist.

Location: Plymouth, MN
Department: Digital Services
Employee Status: Full-time

Who is Knowledge Marketing?
Knowledge Marketing (KM) is a MN based four-time INC 5000 winner with a reputation for quality products and outstanding service. We are in a continued rapid growth mode and need to add additional talent to the KM team to help increase our sales, bring on new clients and continue our high level of client satisfaction! The marketplace we serve is in a state of transition and KM is there leading the way forward. Successful, growing small businesses like KM are the heartbeat of the American economy and we need you to help us continue on our journey.

Position Summary
Knowledge Marketing has an immediate opening for a Digital Specialist. Knowledge Marketing is looking for an energetic, highly motivated individual to join our Digital Services team to provide implementation consultation and training, engaging learners with varying skill levels. This person will also provide ongoing technical support, troubleshooting and analyzing issues and solutions. This position requires an outgoing, confident individual with excellent verbal and written communication skills and advanced computer skills. The successful candidate will be a highly motivated, self-starter, who has a passion for excellence and values integrity.

Responsibilities:
• Develop an extensive working knowledge of the Knowledge Marketing product suite.
• Proactively present innovative solutions to anticipate client needs.
• Act as an email marketing subject matter expert by giving recommendations on design, usability and functionality for email campaigns, and following best practices.
• Coordinate new customer implementations to meet project deadlines, providing effective training to maximize use of the software.
• Assist with email promotions – creating, deploying, and assisting with segmentation and list management.
• Create and manage online subscription and renewal forms.
• Provide end-user application support via phone and email.
• Troubleshoot issues reported by customers and consult with IT Team to resolve technical problems when needed.

Critical Attributes:
• An interest in new technology and exploring creative ways of meeting business needs through technological solutions.
• Proactive thinker and communicator.
• Detail oriented and able to meet deadlines.
• Highly organized.
• Strong verbal and written skills.
• Able to work independently, yet can also collaborate effectively with team.
• Effective interpersonal skills and a positive attitude.

Experience/Skills:
• Ability to cultivate positive working relationships with customers and coworkers.
• Ability to communicate professionally by phone and email.
• Ability to effectively communicate technical information in non-technical terms.
• Ability to effectively organize and maintain customer data.
• Ability to analyze and troubleshoot technical issues.
• Strong time management skills.
• Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of the customer.
• Working knowledge of HTML, Dreamweaver (or similar program), MS Office (especially Excel).
• Familiarity with mainstream email clients and message formats.

Interested candidates should email their resume directly to Pat.Nogelmeier@teamkm.com